Compliance
Every tow, ready for the hard questions.
Private property towing is regulated, and disputes come with the job. TowCentric reports tows electronically where supported and keeps regulator certificate numbers on record. Hearings, appeals, complaints and accident reports all sit on the same record as the tow, with the photos and approvals behind it.
Tow ticket · TT-10442
TX KLR-447 · Oak Ridge Apartments
Towed to Storage Lot A
Tow ticket filed
Tue 9:58 PM
3 photos · signature · sticker history
Reported through VTS
Tue 9:59 PM
Police department notified · request logged
Tow hearing requested
Thu 10:15 AM
Owner disputes the tow
Tow upheld
Mon 2:30 PM
Evidence on file · decision and comments saved
When a tow is questioned.
- 1
It was reported
Where VTS is used, the tow synced from the ticket to the right law-enforcement agency, and the sync is logged.
- 2
The evidence is there
Photos, signature, sticker history and the manager’s approval are already on the tow.
- 3
The dispute is tracked
Open a tow hearing, an appeal or a complaint against the tow it concerns.
- 4
The outcome is recorded
Record the decision, any refund, and what the driver is paid, with comments.
The records regulators and owners ask for.
VTS reporting
Towed vehicles sync automatically, with each request logged for your records.
Regulator certificate numbers
Company certificate numbers and complaint fields kept on record.
Tow hearings
Schedule and track hearings, kept with the tow they are about.
Appeals & complaints
Every challenge to a tow, its handling and its outcome.
Accident & incident reports
Vehicles involved, witnesses, injuries and notes, filed while it’s fresh.
Impound charges, calculated
Storage, admin and lien fees apply on schedule, so every release is charged the same way.
Frequently asked questions
- What is VTS reporting?
- Some jurisdictions require towing companies to report private property tows electronically through the VTS system. TowCentric sends the towed vehicle from the tow ticket, with the law-enforcement agency for the property’s city and your storage facility number, and logs each request.
- Where are tow hearings and appeals kept?
- On the tow itself. Hearings, appeals, complaints and decisions all attach to the tow record, alongside its photos, signature and sticker history.
See TowCentric running your operation — not just hear about it
Book a 20-minute walkthrough with our team. We'll show you dispatch, the driver app, and the property portal using a scenario from your actual business.
- 20 minutes, not a sales pitch
- Your properties, your workflows
- No commitment