Roadside assistance
Roadside calls, from the first ring to the drop.
Not every call comes from a contract property. Log a roadside call, text the caller a link to share exactly where they are, dispatch a driver, and close it out with photos, a signature and the amount collected. It all runs on the same platform as your private property work.
Roadside Assistance · Dispatch #48213
2016 Honda Civic · Lockout
I-45 Frontage Rd, Houston
Call logged
11:02 PM
Roadside Assistance · caller on the line
Location shared
11:03 PM
Caller opened the text link · pin dropped
Driver acknowledged
11:04 PM
Truck 7 · 9 min away
Ticket closed
11:21 PM
Lockout · 2 photos · signed · $85 collected
A roadside call in four moves.
- 1
Take the call
Create a Roadside Assistance dispatch with the caller, the vehicle and what went wrong.
- 2
Find the caller
Text the caller a link. They open it in their browser and share their exact location, with no app to install.
- 3
Send the driver
The job reaches the driver app with a push notification and directions, and you can see when the driver acknowledged it.
- 4
Close it out
The roadside ticket records the vehicle, damage, reason, photos, signature, where it was towed, and cash collected or a free drop.
Everything a roadside call needs.
Caller location link
One text, and you know exactly where the caller is standing.
Roadside tow tickets
Their own ticket type, listed apart from your contract tows.
Flat repair, lockout and more
Record the reason for every call, with comments when it’s something else.
Cash and drop records
Amount collected, free drops and the reason, captured on the ticket.
Dispatch acknowledgement
A history of who acknowledged each dispatch, and when.
Non-contract locations
Search and reuse locations you’ve worked before, even without a contract.
Frequently asked questions
- Does the caller need to download an app to share their location?
- No. They receive a text message with a link, open it in their phone’s browser and share their location with one tap.
- Can roadside and private property jobs share a dispatch board?
- Yes. Roadside dispatches and tickets sit beside your contract work in the same system and the same driver app, and they are filtered apart in the lists.
See TowCentric running your operation — not just hear about it
Book a 20-minute walkthrough with our team. We'll show you dispatch, the driver app, and the property portal using a scenario from your actual business.
- 20 minutes, not a sales pitch
- Your properties, your workflows
- No commitment